Setup and Pairing Guide for Smartwatch with 3+ Go App

1. CHARGING YOUR WATCH:

- Use the magnetic USB charging cable included.

- Align the charging pins with the back of the watch.

- Connect to a power adapter or computer.

- Charging progress will show on the screen.

- Full charge gives about 7+ days of use.

2. DOWNLOAD THE APP:

- Search for "3+ GO" in the Apple App Store or Google Play Store.

- Download and install the app.

- Log in or create a new 3Plus account.

3. PAIR YOUR WATCH:

- Open the 3+ GO app and go to the Device section.

- Select your watch.

- Scan the QR code on your watch if needed.

- Confirm pairing when the ID matches.

Bluetooth Calling

1. Make sure your smartwatch is connected to your phone via Bluetooth.

2. Open the Phone/Calling app on the watch.

3. Place or receive calls directly from the watch.

4. Use the on-screen buttons to answer, hang up, or mute as needed.

5. Keep the watch and phone close to maintain a stable connection.

6. View recent call history on the watch if needed.

Product Overview:

The 3Plus Vibe+ II is a balanced, reliable smartwatch built to help you stay active, connected, and in control of your health. With improved activity tracking, a bright display, and upgraded notification performance, the Vibe+ II keeps your daily stats easy to read and your important alerts within reach. Track your steps, calories, sleep, and heart rate throughout the day while enjoying greater comfort and all-day wearability. Whether you’re exercising, working, or unwinding, the Vibe+ II makes staying on top of your wellness simple and stress-free.

Product Overview:
Track your workouts with assisted GPS, monitor your heart rate more accurately, and stay informed with message alerts. Vibe+ Gen 2 brings stronger performance and more detailed activity insights — helping you go one step further daily.

3Plus Pro App — Complete Comprehensive Q&A

1. Getting Started / Pairing

Q: How do I pair my 3Plus Pro smartwatch with the 3Plus Pro App?

A:

1. Download the 3Plus Pro App from Google Play or Apple App Store.

2. Turn on Bluetooth.

3. Open the app → tap “Add Device”.

4. Select your watch model.

5. Confirm pairing on both the watch and phone if prompted.

6. Keep the watch near the phone until setup fully completes.

Q: My watch won’t pair — what should I do?

A:
Try these in order:

• Turn Bluetooth OFF → ON on your phone.

• Restart both phone and watch.

• Make sure Location permissions are enabled (Android requirement).

• Remove any old 3Plus device entries from your phone’s Bluetooth list.

• Ensure the watch is not already paired with another device.

• Try pairing through the app — not through phone settings.

Q: Do I need to keep Bluetooth on for the watch to work?

A:
Yes, Bluetooth must stay on for:

• Notifications

• Syncing data

• Bluetooth calling

• GPS-assisted workouts

• App updates

The watch can track steps, heart rate, sleep, and workouts without Bluetooth, but will sync only when reconnected.

2. Notifications

Q: Why am I not receiving notifications on my watch?

A:
Check the following:

• Phone must be within ~30 ft of the watch.

• Ensure 3Plus Pro App → Notifications are enabled.

• Allow the app to run in the background.

• Disable Do Not Disturb or Sleep Modes on phone & watch.

• iPhone: Toggle "Show Notifications" for each app in Settings.

• Android: Allow the app access to Notifications, Nearby devices, and Bluetooth permissions.

Q: Why do notifications appear late?

A:
Often caused by:

• Battery-saver mode

• Power optimization on Android

• Too many Bluetooth devices connected

• Poor Bluetooth signal

• App not allowed to run in background

Disable battery optimization for the 3Plus Pro App for best performance.

Q: How many notifications can my watch store?

A:
Most 3Plus Pro watches store up to 10 unread notifications.
New notifications replace the oldest when full.

Q: Can I reply to messages from the watch?

A:
Yes — but Android only.
Quick Replies are not supported on iPhone due to Apple restrictions.

3. Bluetooth Calling

Q: How do I enable Bluetooth calling on my watch?

A:

1. Pair the watch normally through the app.

2. Then pair the watch’s secondary Bluetooth channel (for calls/audio) through phone Bluetooth settings.

3. Grant access to Calls, Contacts, and Audio.

4. Open the Phone/Call icon on the watch to start using calling features.

Q: Why can’t I make or receive calls?

A:
Check the following:

• Make sure BOTH Bluetooth connections are active.

• Ensure the watch is granted permission to access Call Audio.

• Keep the phone within 10–20 ft.

• Restart both devices if audio keeps failing.

4. GPS & Outdoor Workouts

Q: Why won’t GPS connect during an outdoor workout?

A:
GPS issues typically occur if:

• You are under trees, buildings, or clouds

• You start moving before GPS fully locks

• Using Assisted GPS but phone is not nearby

Fix:
Start the workout outdoors in an open area and wait for the GPS indicator to lock before beginning.

Q: Does the watch track distance without a phone?

A:

• Models with built-in GPS (e.g., Vibe Pro): Yes, fully independent.

• Models with assisted GPS (Cruz+, Vibe Lite, Vibe Lite BT, Vibe+ Gen2): Partial — phone must be nearby for full accuracy.

5. Health & Fitness Tracking

Q: Why is my heart rate not accurate or not reading?

A:
Try the following:

• Wear the watch one finger above the wrist bone.

• Make sure the back sensor is flat on your skin.

• Keep your arm still during measurement.

• Clean the sensor with a soft cloth.

• Tighten the band slightly if it’s loose.

Q: Why is sleep not being recorded?

A:
Common causes:

• Wearing the watch too loosely

• Battery died during the night

• Not wearing the watch to bed

• Sleep window not set (some models require setting bedtime range)

Q: Why isn’t SpO₂ (blood oxygen) reading properly?

A:
SpO₂ requires:

• No movement

• Snug fit

• Clean sensor

• Proper wrist placement

• Warm hands (cold hands reduce accuracy)

Q: Does the 3Plus Pro App sync data to other health apps?

A:
Yes, it syncs with:

• Apple Health

• Google Fit

Turn on syncing in App Settings → Third-Party Integrations.

6. App Syncing & Dashboard Issues

Q: My watch data is not syncing to the app — how can I fix this?

A:
Try the following:

• Bring the watch close to your phone.

• Open the 3Plus Pro App — it should auto-sync.

• Pull-to-refresh on Dashboard.

• Restart Bluetooth.

• Restart both devices.

• Remove & re-add the watch in the app.

Q: My steps or calories seem too high or too low. Why?

A:
Possible causes:

• Wearing the watch too loose

• Arm movement counting as steps

• Firmware not up to date

• Walking with hands in pockets reduces step count

Sync updates frequently for more accurate daily totals.

Q: Why is my watch not updating the time?

A:
The time updates automatically once synced with the phone.
If incorrect:

• Connect watch to the app

• Turn Bluetooth OFF → ON

• Restart the watch

7. Firmware & Updates

Q: How do I update the firmware?

A:

1. Open 3Plus Pro App

2. Go to Device Settings → Firmware Update

3. Keep battery above 30%

4. Keep watch near phone during update

5. Do not close the app

Q: Firmware update failed — what now?

A:

• Restart the app

• Restart the watch

• Reconnect Bluetooth

• Try again with phone plugged into power

• Make sure Wi-Fi or data connection is stable

8. Account, Login & App Crashes

Q: I forgot my password — how do I reset it?

A:
Use the “Forgot Password?” option on the login screen and follow the steps sent to your email.

Q: The 3Plus Pro App keeps crashing — what should I do?

A:
Try:

• Updating the app

• Restarting your phone

• Clearing app cache (Android)

• Reinstalling the app

• Ensuring your OS is up to date

9. Watch Not Charging / Battery Issues

Q: My watch is not charging. What should I check?

A:

• Ensure charging pins are aligned

• Clean both watch pins and charger contacts

• Try a different USB power source

• Ensure charger is fully seated

Q: Why is my battery draining fast?

A:
Common causes:

• High brightness

• Always-on display

• Too many notifications

• 24/7 HR monitoring

• GPS usage

• Firmware is outdated

Reduce any of the above to increase battery life.

10. Miscellaneous

Q: Can I shower, swim, or use the watch in water?

A:
Varies by model:

• 5ATM models (Vibe Pro) → Swimming OK

• IP68 models (Cruz+, Vibe Lite, etc.) → Splashes only

• 3ATM models (Vibe+ Gen2) → Not for swimming

Always check your smartwatch's water rating.

Q: Can I use the watch without the app?

A:
Basic tracking works, but syncing, notifications, GPS, and updates require the app.

Product Overview:
A streamlined smartwatch that keeps your daily fitness stats and notifications within reach. With automatic sleep tracking and customizable watch faces, Vibe Lite is the perfect introduction to smarter living.

The Vibe lite is a "step" above our line of HR+ fitness trackers. Providing you with smart watch features, while keeping fitness tracking simple and streamlined.

Navigating the Watch Face:

Changing the Watch Face:

Activity Tracking:

User Manual Vibe Lite:

Vibe Series – Cruz+, Vibe Lite BT, Vibe Lite, Vibe+ Gen 2, Vibe Pro

3Plus Cruz+ – Knowledge Base Q&A

HEALTH & ACTIVITY

--------------------------------

Q: What activity and health metrics does the Cruz+ track?

A:

The Cruz+ tracks steps, distance, calories burned, heart rate and sleep stages. These can be reviewed in the 3Plus Pro app under your activity and health sections.

Q: How does my Cruz+ detect my sleep pattern?

A:

In the 3Plus Pro app, go to Settings → Sleep settings and turn on Sleep detection. Choose your usual sleep window (bedtime/wake time). During this window the Cruz+ will automatically monitor and record your sleep pattern.

NOTIFICATIONS & QUICK REPLY

--------------------------------

Q: Why doesn’t the “Quick Reply” feature work on my iPhone with Cruz+?

A:

Quick Reply is only supported on Android phones. iPhones do not support sending replies from the Cruz+; you will still receive notifications, but cannot reply from the watch.

Q: How many notifications can the Cruz+ store?

A:

The Cruz+ can store up to 10 unread notifications. When the limit is reached, new notifications will replace the oldest ones.

Q: Why are notifications delayed or missing?

A:

Common reasons:

• Phone is out of Bluetooth range (over ~30 ft / 10 m).

• Do Not Disturb, Sleep, or Driving mode is enabled on phone or watch.

• The 3Plus Pro app isn’t allowed to run in the background.

• Multiple Bluetooth devices are connected and interfering.

Check Bluetooth connection, app permissions, and disable any DND modes.

WATCH FACES & DISPLAY

--------------------------------

Q: Can I change my watch face on the Cruz+?

A:

Yes.

• On the watch: Press and hold the watch face until it shrinks, then swipe left/right to choose among preset faces.

• With the app: In 3Plus Pro, go to Settings → Watch face → Online faces to browse and download additional designs.

GPS & SPORTS

--------------------------------

Q: How does the GPS work on my Cruz+?

A:

When you start an outdoor sport mode such as outdoor running, walking, cycling or hiking, the watch will turn on GPS. Wait until the GPS bars show a solid lock (no longer flashing) before you start your activity for accurate route and distance tracking.

Q: Can I track outdoor workouts without my phone?

A:

Yes, the Cruz+ uses its connected GPS mode. For best results, keep your phone nearby when starting the workout so GPS lock is faster, then follow app/workout instructions.

MUSIC CONTROL

--------------------------------

Q: How do Spotify or Pandora work with my Cruz+?

A:

1) Open Spotify, Pandora, or another music app on your phone and start playing audio.

2) On the Cruz+, press the side button to open the menu and find the Music icon.

3) Tap the music icon to control play/pause, skip, rewind, and volume.

Note: Music plays on your phone; the watch controls it remotely.

COMPATIBILITY & APPS

--------------------------------

Q: Does the 3Plus Pro app work with other fitness apps?

A:

Yes. The 3Plus Pro app can sync your activity data with Google Fit and Apple Health (where supported). Enable these in 3Plus Pro app settings.

WATER RESISTANCE

--------------------------------

Q: Can I swim with the Cruz+?

A:

No. The Cruz+ has an IP68 rating, which is suitable for hand washing, splashes, and light rain, but not for swimming, the beach, or snorkeling. Avoid submerging the watch in water.

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3Plus Vibe Lite BT – Knowledge Base Q&A

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CHARGING

--------------------------------

Q: How do I charge the Vibe Lite BT?

A:

Use the supplied charging cable. Connect the USB end to a power adapter or computer, then attach the charging side to the watch. Make sure it is properly aligned and that the watch screen shows charging is in progress.

HEALTH & ACTIVITY

--------------------------------

Q: What health and activity tracking does the Vibe Lite BT support?

A:

The Vibe Lite BT tracks daily steps, distance, calories, active time, heart rate, and in some versions also blood oxygen (SpO₂) and multiple sport modes.

Q: Why isn’t my heart rate or blood oxygen reading correctly?

A:

• Wear the watch one finger above your wrist bone.

• Ensure the back sensor is flat against your skin (snug but comfortable).

• Keep your arm and body still during the reading.

• If the sensor lights no longer turn on, restart the watch and phone. If the issue continues, contact customer support.

Q: How do I set my fitness goals on the Vibe Lite BT?

A:

In the 3Plus Pro app, open the main dashboard and tap the pencil icon (usually top-right). There you can adjust your daily targets for steps, distance, calories and active minutes.

NOTIFICATIONS & QUICK REPLY

--------------------------------

Q: Why aren’t my notifications showing or why are they delayed?

A:

Common causes:

• Phone is out of Bluetooth range (~30 ft).

• Conversation is open on your phone, so no alert is mirrored to the watch.

• Do Not Disturb or Sleep/Quiet mode is enabled on phone or watch.

• The 3Plus Pro app is not allowed to run in the background.

• Multiple connected Bluetooth devices are interfering.

Check Bluetooth, disable DND, and allow the app to run in the background.

Q: How many notifications can the Vibe Lite BT store?

A:

The Vibe Lite BT can store up to 10 unread notifications. New notifications replace the oldest once the limit is reached.

Q: Why doesn’t the Quick Reply feature work on my iPhone?

A:

Quick Reply is available only on Android devices. On iPhone, you can view notifications but cannot send Quick Replies from the watch.

CALLING & CONNECTIVITY

--------------------------------

Q: Can I make or receive calls using the Vibe Lite BT?

A:

Yes. The Vibe Lite BT supports Bluetooth calling. Once connected through the 3Plus Pro app and granted call permissions, you can receive and answer calls from your wrist.

GENERAL

--------------------------------

Q: How far can the Vibe Lite BT be from my phone and still stay connected?

A:

Bluetooth range is generally up to about 30 ft (10 m) in open spaces without major interference. Walls, metal, and other devices can reduce this range.

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3Plus Vibe Lite – Knowledge Base Q&A

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BATTERY & WATER RESISTANCE

--------------------------------

Q: What is the typical battery life for the Vibe Lite?

A:

Battery life can reach up to around 10 days under typical use, depending on brightness, notifications, and sensor usage.

Q: Is the Vibe Lite water resistant?

A:

Yes, it typically has an IP68 rating. It is okay for everyday splashes, hand washing, and light rain but is not recommended for swimming or showering.

WATCH FACES & DISPLAY

--------------------------------

Q: Can I change watch faces on the Vibe Lite?

A:

Yes. Press and hold the watch face to enter face selection, then swipe left/right to choose a preset. Additional faces may be available via the 3Plus Pro app under Watch Face / Online Faces.

SLEEP & GPS

--------------------------------

Q: How does sleep tracking work on the Vibe Lite?

A:

The Vibe Lite uses automatic sleep detection. When worn at night and paired with the app, it will track sleep during a nightly window (often starting around 6 PM), and log sleep duration and stages.

Q: How does Assisted GPS work on the Vibe Lite?

A:

When you start an outdoor activity from the watch or app, Assisted GPS relies on your phone’s GPS while the phone is nearby. Keep your phone within a few feet of the watch when starting the workout for best accuracy.

MUSIC CONTROL

--------------------------------

Q: Can I control Spotify or other music apps from the Vibe Lite?

A:

Yes. Start music playback on your phone (Spotify, etc.), then open the Music control screen on the watch. From there you can play/pause, skip tracks and adjust volume. The music continues playing on your phone; the watch acts as a remote.

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3Plus Vibe+ (Gen 2) – Knowledge Base Q&A

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PAIRING & SETUP

--------------------------------

Q: How do I pair the Vibe+ Gen 2 with my phone?

A:

1) Download and open the 3Plus Pro app.

2) Turn on Bluetooth on your phone.

3) Tap “Add Device” and select Vibe+ (Gen 2) from the device list.

4) Grant any requested permissions (Bluetooth, Nearby devices, etc.).

5) Confirm on the watch if a pairing code is shown.

Q: How do I update firmware on the Vibe+ Gen 2?

A:

Open the 3Plus Pro app → Device Settings → Firmware update. Make sure the watch is charged above ~30% and keep it close to your phone until the update is complete.

GOALS, UNITS & ALARMS

--------------------------------

Q: How do I set my activity goals?

A:

In the 3Plus Pro app, from the main dashboard tap the pencil icon. You can set your daily step, calorie, distance and active minutes goals there.

Q: How do I change the time format or temperature unit?

A:

In the app, go to Settings → Device Settings → More Settings → Units/Clock format. There you can switch between 12-hour or 24-hour clock and Celsius or Fahrenheit.

Q: How do I manage alarms on the Vibe+ Gen 2?

A:

Open the app, go to Settings → Reminder Settings → Alarm. Add or edit an alarm, sync to the watch, and the Vibe+ Gen 2 will vibrate at the set time.

NOTIFICATIONS & PLATFORM SYNC

--------------------------------

Q: How many notifications can the Vibe+ Gen 2 store?

A:

The watch can store up to 10 unread notifications. When full, new ones overwrite the oldest entries.

Q: Does the 3Plus Pro app sync with Google Fit or Apple Health?

A:

Yes. The app can connect with Google Fit and Apple Health so your fitness data is shared to those platforms.

Q: Why are GPS or workout maps not showing?

A:

GPS may be slow or blocked by tall buildings, heavy clouds, or trees. Make sure you wait for GPS lock before starting your workout, and keep the phone nearby if using connected GPS.

HEALTH TRACKING

--------------------------------

Q: Why isn’t heart rate being detected properly?

A:

Ensure the watch is snug on your wrist, about one finger above the wrist bone, with the sensor sitting flat on your skin. Keep your arm still for several seconds during measurement.

WATER RESISTANCE

--------------------------------

Q: Can I swim with the Vibe+ Gen 2?

A:

No. The Vibe+ Gen 2 has a 3 ATM style water rating intended for everyday splashes and rain, not for swimming or snorkeling. Avoid prolonged submersion.

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3Plus Vibe Pro – Knowledge Base Q&A

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FEATURE OVERVIEW

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Q: What advanced features does the Vibe Pro offer?

A:

The Vibe Pro includes built-in GPS, blood oxygen (SpO₂) monitoring, continuous heart-rate tracking, detailed sleep tracking, multiple sport modes, a bright AMOLED display and 5 ATM water resistance for more robust water use.

Q: What activity metrics does the Vibe Pro track?

A:

The Vibe Pro tracks steps, distance, calories, heart rate, sleep stages and, using GPS, your outdoor workout routes.

PAIRING & FIRMWARE

--------------------------------

Q: How do I pair the Vibe Pro with my phone?

A:

1) Download and open the 3Plus Pro app.

2) Turn on Bluetooth on your phone.

3) In the app tap “Add Device” and select Vibe Pro.

4) Confirm pairing on the watch if a code appears.

Q: How do I update the firmware on the Vibe Pro?

A:

In the app, go to Device Settings → Firmware update. Keep the Vibe Pro close to your phone and ensure the watch battery is sufficiently charged during the update.

NOTIFICATIONS

--------------------------------

Q: Why are notifications delayed or missing on the Vibe Pro?

A:

• Check that Bluetooth is connected and the phone is within ~30 ft.

• Make sure Do Not Disturb or Sleep modes are turned off on both phone and watch.

• Confirm that the 3Plus Pro app is allowed to run in the background.

• Limit interference from other Bluetooth devices by disconnecting unused ones.

Q: How do I read notifications on the Vibe Pro?

A:

Swipe or open the notifications screen on the watch to see recent alerts. Tap a notification to view its details.

GPS & OUTDOOR WORKOUTS

--------------------------------

Q: Why isn’t GPS connecting or locking on the Vibe Pro?

A:

For the most accurate GPS:

• Use the watch outdoors with a clear view of the sky.

• Avoid being near tall buildings or dense trees while waiting for signal.

• Start your workout only after the watch indicates that GPS is located/locked.

Q: Can I track outdoor activities without my phone?

A:

Yes, the Vibe Pro’s built-in GPS lets you track routes directly from the watch. Sync with the app afterward to see maps and stats.

HEALTH & SPO2

--------------------------------

Q: Why won’t my blood oxygen (SpO₂) reading work on the Vibe Pro?

A:

Wear the watch snugly on your wrist (not too loose), make sure the sensor is clean and in full contact with your skin, and keep still while the measurement completes.

WATER RESISTANCE

--------------------------------

Q: Can I swim with the Vibe Pro?

A:

Yes. The Vibe Pro is rated 5 ATM, which generally supports swimming and showering. However, avoid high-pressure water, hot tubs, or diving.

ALARMS & REMINDERS

--------------------------------

Q: How do I set or manage alarms on the Vibe Pro?

A:

In the 3Plus Pro app, go to Settings → Reminder Settings → Alarm. Create or edit alarms there and sync to the watch. The Vibe Pro will vibrate at the scheduled time.

Q: What type of display does the Mega have?
A: The Mega features a 2.02″ AMOLED full-touch display for vibrant visuals and smooth interaction.

Q: How do I charge the Mega?
A: Connect the magnetic USB charger to the watch and plug into a USB port. Ensure the watch is properly seated and the LED indicates charging.

Q: How do I pair the Mega with my phone?
A: Download the 3Plus Go App, enable Bluetooth, open the app and follow “Add Device”. Select “Mega” in the device list, then complete the pair. Keep the watch and phone close until sync completes.

Q: Which health and activity metrics does the Mega track?
A: The Mega monitors steps, distance, calories, active minutes, sleep (light/deep/awake), heart rate, and SpO₂ (when supported).

Q: Can I receive calls and notifications on the Mega?
A: Yes. After pairing via the 3Plus Go App, you can receive call alerts, message notifications, and control music from your wrist. Ensure notification permissions and background app access are enabled.

Q: What is the water resistance level?
A: The Mega is rated IP68 — it can handle splashes, hand-washing and light rain. It is not recommended for swimming or showering.

Q: Why is my battery draining quickly?
A: Common reasons include: heart-rate or SpO₂ tracking always on, high screen brightness, long screen timeout, frequent notifications, or multiple Bluetooth devices interfering. Adjust these settings to improve battery life.

Q: How do I update firmware on the Mega?
A: In the 3Plus Go App → Device Settings → Firmware Update. Make sure the watch has at least 30% battery, keep it near your phone, and do not close the app during update.

3Plus Callie – Q&A

Q: How do I charge the Callie?
A: Connect the included USB cable to a power adapter, attach the wireless charging dock, and place the Callie with buttons facing up. The LED shows when charging is active.

Q: How do I pair the Callie with my phone?
A: Download the 3Plus Go App, turn on Bluetooth, open the app → Add Device → Select “Callie”. Follow the instructions to scan or manual-select the device and confirm on the watch.

Q: How does the Callie track sleep?
A: In the app, go to Settings → Preset Sleep or manually turn on Sleep Tracking on the watch. The watch then tracks total sleep time and cycles between light/deep/awake modes.

Q: Why are notifications missing on Callie?
A: Some causes: phone too far from watch (Bluetooth range ~30 ft), Do Not Disturb or Sleep Mode is enabled, app notifications disabled, multiple Bluetooth devices interfering. Ensure app runs in background.

Q: Can I store music on the Callie?
A: No. The Callie functions as a remote control for music on your phone (like Spotify); it doesn’t store music files internally.

Q: How many notifications can the Callie store?
A: Up to 10 unread notifications. Once full, new notifications replace the oldest ones.

3Plus Fit – Q&A

Q: How do I start tracking an exercise on the Fit?
A: On the Fit: go to Workout → Select mode (e.g., walking, running, cycling) → Start. Sync with the 3Plus Go App afterward to view detailed stats (duration, calories, pace, etc.).

Q: Does the Fit support automatic sleep tracking?
A: Yes — once paired, the Fit will automatically detect sleep if you wear it at night and app permissions are set correctly.

Q: Why is my heart rate not registering on the Fit?
A: Ensure the watch is snug on your wrist, above the wrist bone, skin contact there. If still not registering: Reboot watch/phone, check permissions, un-pair and pair again.

Q: How far can the Fit be from my phone and still sync?
A: Bluetooth range is roughly 30 feet (10 meters) in clear line of sight without major interference.

Q: How do I unpair the Fit from my phone?
A: In the 3Plus Go App → Device Settings → Unpair. If you use an iPhone, also go to Bluetooth settings and “Forget” the device to clear pairing completely.